Banking services available in Welsh

Navigating financial services in your preferred language is essential, and for many in Wales, that means accessing banking services in Welsh. This page provides an overview of the support available from various banks across Wales for Welsh speakers. Here, you can explore which banks offer bilingual services, whether you're looking for customer service in Welsh, online banking, or documents in your preferred language.

In 2015 we conducted a Statutory review of the Welsh language services of high street banks in Wales, this review has provided the basis of our discussions with the sector.

Barclays

Below are details of which services Barclays offer in Welsh:

Welsh signs: Yes.
Welsh options on cash machines: Yes. It is also possible to listen to options in Welsh on their machines inside their branches.
Welsh speaking staff: Yes.
Welsh phoneline: Yes. The phone number is 0333 202 7450.
Welsh app: No.
Accept Welsh cheques: Yes.
Accept official documents in Welsh: Yes

Metro Bank

Below are details of which services Metro Bank offer in Welsh:

Welsh signs: Some signs, including the main information.
Welsh options on cash machines: Yes.
Welsh speaking staff: Yes.
Welsh phoneline: No.
Welsh app: No.
Accept Welsh cheques: Yes.
Accept official documents in Welsh: Yes if an English version is also available.

Nationwide

Below are details of which services Nationwide offer in Welsh:

Welsh signs: No.
Welsh options on cash machines: Yes.
Welsh speaking staff: Yes.
Welsh phoneline: No.
Welsh app: No.
Accept Welsh cheques: Na.
Accept official documents in Welsh: No.

TSB

Below are details of which services TSB offer in Welsh:

Welsh signs: Yes.
Welsh options on cash machines: Yes.
Welsh speaking staff: Yes.
Welsh phoneline: Welsh language telephone support is delivered through their branch network.
Welsh app: No.
Accept Welsh cheques: Welsh written cheques are accepted within their branches, processing centres and on their app.
Accept official documents in Welsh: Yes.

HSBC

Below are details of which services HSBC offer in Welsh:

Welsh signs: Yes.
Welsh options on cash machines: Yes.
Welsh speaking staff: Yes.
Welsh phoneline: In 2024, HSBC launched a new Welsh call back service providing customers with access to a Welsh speaking representative.
Welsh app: No.
Accept Welsh cheques: Yes.
Accept official documents in Welsh: Yes.

Lloyds

Below are details of which services Lloyds offer in Welsh:

Welsh signs: The vast majority.
Welsh options on cash machines: Yes.
Welsh speaking staff: Yes.
Welsh phoneline: Yes. The phone number is 0345 072 8003.
Welsh app: No.
Accept Welsh cheques: Yes.
Accept official documents in Welsh: Yes.

Principality

Below are details of which services Principality offer in Welsh:

Welsh signs: Yes.
Welsh options on cash machines: Yes.
Welsh speaking staff: Yes.
Welsh phoneline: Yes. The phone number is 03330 333 4000 – choose the Welsh option.
Welsh app: No app.
Accept Welsh cheques: Yes.
Accept official documents in Welsh: Yes.

Santander

Below are details of which services Santander offer in Welsh:

Welsh signs: Yes.
Welsh options on cash machines: Yes.
Welsh speaking staff: Yes.
Welsh phoneline: No.
Welsh app: No.
Accept Welsh cheques: Yes.
Accept official documents in Welsh: Yes.

NatWest

Below are details of which services NatWest offer in Welsh:

Welsh signs: The majority.
Welsh options on cash machines: Yes.
Welsh speaking staff: Yes.
Welsh phoneline: Yes. The phone number is 0345 302 0774.
Welsh app: No.
Accept Welsh cheques: Yes.
Accept official documents in Welsh: Yes.