Make a complaint

You have the right to complain about organisations that are under a legal duty to use the Welsh language.

The Commissioner will consider every complaint.  The Commissioner will consider complaints about Welsh language standards without you having to complain to the organisation first.  

The Commissioner must consider whether or not she will investigate a complaint about a suspected failure to comply with Welsh language standards.    

This is how the Commissioner decides whether or not to conduct a statutory investigation into a complaint about Welsh language standards.  

Before you are able to make a complaint to the Commissioner about an organisation  under commitments within a Welsh language scheme, you will first need to complain to the organisation. If you are not satisfied with the organisation’s response, you can complain to the Commissioner.   

If the Commissioner is unable to consider your complaint, or decides not to investigate,  we will explain why. 

Contact us to discuss.

If the Commissioner decides following an investigation that there has been a failure to comply with the standards, she may enforce the organisation to take specific steps to prevent the failurefrom continuing. , She may also give advice or recommendations to the organisation in question.  

You can read more about the Commissioner's enforcement powers in the Enforcement Policy.  

If the Commissioner decides to investigate a complaint relating to a language scheme, she may make recommendations to the organisation in question, but does not have powers to enforce those recommendations.  

 You must submit your complaint within 12 months of knowing about the issue. The time it takes to consider and deal with a complaint will vary. We will keep in contact with you and update you regularly.   

Investigations